Board Thread:Disney Magic Kingdoms Discussion/@comment-36770943-20180830231807

My progress was reset to level 1 when I was playing for 17 months and I have gone up to level 46 with about 100 characters. It has happened once before and they have fixed it for me so I emailed them right away when it happened on August 27, 2018, and I still haven't received any sort of reply except the automatic response email. No representative seems to have gotten my case yet and I don't know if it was the right address to contact. I am now getting a bit afraid about losing my kingdom permanently, and more so as time is passing by every moment since the reset. Can anyone help me or tell me what I can do to reach them...? Thanks :'(  