Board Thread:Game Discussion/@comment-30338278-20161027143057/@comment-28098006-20161027143659

Sleeping Beauty characters are permanent, added with first update, you can use our Main Storyline Walkthrough to check how far away they are from being unlocked in your game.

The Incredibles characters may be available again at a later date. However, Gameloft have not indicated if this will be anytime soon.