Board Thread:Game Discussion/@comment-32620347-20170719050027

Sorry in advance for the long post. Just wondering how many others are unable to make purchases in the game. I downloaded DMK for my PC and about half a dozen other games from the Microsoft store website. Every single one of them either tells me "transaction cannot be completed at this time. try again later" or "unable to complete transaction. no money was removed from your account" or doesn't give any explanation at all. I have tried contacting Microsoft, which said everything was fine on their end so it must be a problem on Gameloft's end. Gameloft told me "In order to help you fix the issue, we suggest you do the following:

- Close all applications (including the game) and restart your device;

- Confirm that only your device is connected to your Wi-Fi network;

- Make sure that no streaming programs or P2P software are running on your Wi-Fi network connection; - Check that the signal strength is at maximum [It is] - Restart the game and verify that the game already works normally; - If you are connected through a social network, log out; - Reconnect through the social network where you keep your progress. [I don't connect through a social network] Additionally we recommend that: - Free some space on your equipment '''[Brand new laptop. Plenty of space]''' - Check if you have the latest operating system update; [Already done] - Make sure you have no other applications open."

None of this worked. Then they suggested that I reinstall the game to solve the issue. After re-installation, complete the tutorial, log back into Facebook using the same login and password you used previously [again, never logged in via Facebook] and you'll be prompted to replace your current saved game with the one stored on the Cloud. I've also contacted my bank, who tell me they are getting requests to withdraw $0.00 which they are approving.

It is extremely difficult to make progress in this game without being able to purchase gems and to a lesser extent magic. All premium characters require large amounts of gems to activate. It would take me years to accumulate that number of gems. I miss every sale and promotion because of this issue. At the moment, I have multiple characters ready to level up but I can't scrape together enough magic to do so. I can barely hold parades and it takes me extra long to build attractions. I've read this is a major Windows 10 glitch. Any help would be appreciated. Thanks.  </ac_metadata>