Board Thread:Disney Magic Kingdoms Discussion/@comment-34146217-20180420195555/@comment-24589590-20180420204113

I doubt any game developers actually hang out on the fan wiki. You could try @-ing them on Facebook, Twitter, or Instagram. Or you can open the menu at the top right corner of your game and then tap Customer Care, which opens your browser and takes you to the Gameloft website. Then scroll to the bottom, hit "I didn't find an answer to my question" and then "Contact Us." (Under Issues, select "Questions/Suggestions/Feedback."

I always get junk from Platinum and Legendary chests anyway, so the new system doesn't really make a difference what kind of prizes I get. (It just pisses me off and makes me feel like it's my own fault for not getting anything worthwhile.) If I'm worried about tapping too soon or too early, I just close my eyes or look away when I tap the prize bubble. It's about as random as letting the game choose for me.