Board Thread:Disney Magic Kingdoms Discussion/@comment-37387737-20190809034945/@comment-39030374-20190809105554

In that case send an email to android.support@gameloft.com (in case of using an Android Phone, the contact address appears in the App Store), and explain the situation to them to solve the problem.

This is just a Wiki to give information about the game. Explaining here the game's bugs won't solve anything.